Return & Exchange Policy

Returns & Exchanges

We ask our customers kindly to pay special attention to all provided details of the item/s and have a close look at our photos and item details before placing an order.
If you have any doubt or uncertainty regarding any of our items, please contact us beforehand.

 

Kolovrat gladly accepts returns but please do so within 14 days of the package date arrival. Products must be unworn and accompanied by the original receipts. Refunds will be made in the form of the original payment.

 

Please fill in the contact FORM with the order number, pick-up address and date and we will take care of the rest.

 

Initial shipping costs will not be refunded and return shipping costs will be subtracted from the refund. In the case of an exchange, we will cover the cost of shipping for the new item to you.

 

Return shipping costs:

Portugal and Spain – free returns

European Union – 15€

United States – 20€

Payments

Method of Payment

Payments can be made by credit/debit card via Stripe a Secure Online Credit Card Payment Service or Bank Transfer.

Cards accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Bank Transfer – Banco BPI (Only transfers made in euro from banks within the EU are accepted).
Bank transfers from out of the EU are not accepted, (if you are outside of the EU please make your payment via Stripe).
Bank transfer from any EU country other than Portugal may take up to a week (depending on bank and country), if you wish for your order to be sent as soon as possible we advise you to use Stripe.

Shipping terms

Shipping information

Your order will be shipped as soon as the payment is confirmed.

All orders are to be shipped with DHL and require a signature upon delivery. DHL usually operates between 9am—5pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

If a package is returned to us because the buyer did not claim the package, we do not send replacements.

 

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Kolovrat is not responsible for any actions taken by customs on your package during delivery. Kolovrat has no control over this.

All shipments to the US of non- restricted goods equal to or less than $ 800 will be free of duties and taxes (see Customs Reauthorization Bill, US).

 

Insurance

Kolovrat insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party as sufficient proof of delivery and fulfilment by Kolovrat.

Shipping Costs

Areas and costs

Portugal and Spain – free shipping

European Union shipping 15 Eur

USA shipping 20 Eur